www.goodiebags.ae is a website operated by the company Goodie Bag Trading FZE. We reserve the right to change Site Terms at any time and at our sole discretion. Any changes will be effective upon posting of the revisions on the Site without any further notice to you. You are responsible for reviewing any applicable changes. Your continued use of the Site and the services following the posting of any changes will constitute your acceptance of such changes. If you do not agree to any change to these Terms, you must not continue to use the Site and or our services.

Intellectual Property:

All content on this website, including, without limitation, the text, graphics, website design, icons, and images, is the property of Goodie Bag Trading FZE. Goodie Bag Trading FZE grants you a limited access to make personal use of this website. We allow you to download and save a single copy of pages on this website for your own personal and non-commercial use, but any other reproduction, copying, modification, redistribution, or republication of any of the content of this website in any manner without the express written consent of Goodie Bag Trading FZE is strictly prohibited. You are also prohibited from using this website or any content for any resale or commercial purpose or any exploitation of any part of the content of this website for the benefit of any other merchant.

Terms of Sales:

By confirming that you wish to purchase any item on goodiebags.ae, you are confirming that you agree with our full user Terms & Conditions. We cannot guarantee that every item displayed on goodiebags.ae is in stock and available for delivery. We will contact customers who have ordered products that are out of stock and customers will NOT be charged for these items.

We make every effort to provide clear and accurate product details. Where the product is available in various colors, we cannot guarantee that your preferred color will be delivered unless the product color is stated in the product title. We are not liable for the accuracy or completeness of our product descriptions or the photographs of products and/or our featured product reviews. If you realize that the product does not match the stated description, photograph or reviews once receiving it, your sole remedy is to return it within 7 working days of receiving it, in an unused condition.

Customers agree to the terms of sale, subject to the stated price for all selected items, and complete their order for their selected items by pressing the 'confirm' button at the end of the checkout process. We will send all customers an acknowledgement email detailing the products that they have ordered. We will send all customers a dispatch confirmation email once their Goodie bags are ready to be delivered. This confirms that we have accepted to sell the selected items to you at the price specified at checkout unless we have subsequently notified you otherwise. We will notify you if we do not accept sale before we dispatch your items. Customers must notify us if they wish to cancel their order at least 5 days before the chosen delivery date. However, we do not have a refund policy, thus, cancellation of order does not mean refund. We reserve the right to refuse a sale at our sole discretion; however, non-acceptance of the sale on behalf of goodiebags.ae will usually take place for one or more of the following reasons:

  1. The product(s) you ordered are out of stock. We will inform you of this by email. You will not be charged for any products that are out of stock.
  2. We were unable to authorize your payment. We will inform you of this by email. Your order will be canceled and you must place your order again if you wish to purchase the item(s) by another method.
  3. We identify that the product you ordered was priced incorrectly or the description contained incorrect details. We will email you to inform this with the revised details and ask you whether you wish to proceed with the order.

If you need any further assistance you may contact us at info@goodiebags.ae

The customer using the website who are minor /under the age of 18 shall not register as a user of the website and shall not transact on or use the website. The cardholder must retain a copy of transaction records and Merchant policies and rules.

Governing Law and Jurisdiction:

Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE.

Method of Payment, Card Types accepted and Currency:

We accept payments online using Visa and MasterCard credit/debit card in AED only. The Merchant will not trade with or provide any services to OFAC and sanctioned countries.

Order Placement, Acceptance and Delivery:

At Goodie bags we're committed to making our delivery process as quick and pleasant as possible because we know how important it is that your goods arrive on time and in perfect condition. The order needs to be placed minimum 20 days prior to the delivery date. In case of absolute customization requested by the client, the delivery date will be decided upon confirmation of the order as the same is subject to the availability of the goods basis the request placed. Deliveries will not be done on Fridays.

We cannot guarantee an assigned delivery time for your items. If you are not available at the date, time and address at which the delivery is requested, we will try again at a different time of day. If we still cannot reach you, we will drop you an email and you may have to contact us for the same.

We shall not be responsible for any delay in our performance, which is beyond our control or beyond the control of our suppliers. Our acceptance of any order from you is expressly conditional upon your acceptance to the terms and conditions set forth herein and we expressly limit our acceptance of your order to such terms and conditions and any additional or different terms proposed by you, whether oral, written or electronic will not be accepted. You agree that once a product is delivered by us and accepted by you, we no longer hold any liability or obligation.

Local delivery will be carried by our delivery agents and will provide with the quickest service.

Fees and Payment:

The client is required to make payment at the time of placing the order online. The mode of payment accepted will be through debit card and credit card. The client will incur delivery charges of AED 40/-, which will be duly charged at the time of checkout.

Return, Exchange and Refund Policy:

Each product that we will put in the Goodie bags will be handpicked and we assure that no damaged goods will be used in the Goodie bags. However if still you are not satisfied with any product the same may be returned back within 7 days post delivery in an unused manner. You have to first send us an email with the picture of the damaged product and we shall contact you. We will arrange for the product to be picked up from your location within 2-3 days.

Once the product is evaluated and found eligible for the return – we will provide you replacement for the product subject to the availability of the same within 2-3 days. If the product is not available, a suitable replacement will be provided to you within 15 days

The Goodie bags will be prepared post order confirmation. There will be no exchange or refund.

Customer Service Hours:

You may contact us from Sun - Thurs between 9:00 am to 6:00 pm.

If you wish to contact us on Fridays or Saturdays – please leave a message through Email or WhatsApp and we shall get back to you at the earliest.

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